Apollo Group TV

Refund Policy — Apollo Group TV

We offer a 7-day money-back guarantee if we can’t get you streaming on supported devices. This page explains eligibility, exclusions, and how to request a refund.

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Eligibility

You may request a refund within 7 days of your purchase if:

  • We’re unable to get you streaming on a supported device after troubleshooting.
  • You’ve followed our Setup Guides and worked with support without a successful resolution.
  • Your order is within the refund window and was placed on our official website.

What’s not refundable

  • Issues due to unsupported devices or incompatible third-party apps.
  • Problems caused by local network/ISP, VPN/firewall, or power outages.
  • Account violations (abuse, sharing, multi-device misuse beyond plan limits).
  • Renewals or purchases made after the refund window has passed.
  • Orders not placed directly with us (resellers/marketplaces).

How to request a refund

1
Open a support ticket
Use the Contact page and choose “Refund request”.
2
Include details
Order number, email used at checkout, device (e.g., Fire TV/Android), and steps you tried.
3
Let us help
Our team will attempt to resolve quickly. If we can’t, we’ll approve the refund.

Approved refunds are issued to the original payment method. Processing times vary by bank (usually 3–5 business days).

Timing & processing

  • Refund window: 7 calendar days from purchase.
  • Method: Returned to original payment method only.
  • Processing time: Typically 3–5 business days after approval.
  • Proration: We do not offer prorated or partial refunds after activation.
  • Chargebacks: Please contact us first—chargebacks delay resolution and may suspend service.

FAQ

Can I request a refund if my device isn’t supported?▾

If your device isn’t on our supported list (e.g., Fire TV / Android / Android TV or approved players), it isn’t eligible. We recommend using a supported device for the best experience.

Do you offer refunds for buffering?▾

We first troubleshoot (server switch, cache clear, network changes). If we can’t resolve buffering on a supported device within the window, you may qualify for a refund.

What if I purchased multiple months?▾

Refunds cover the entire order if approved within the window. After 7 days, remaining months are not refundable.

How do I contact support?▾

Use the Contact page for 24/7 assistance. Please include your order number and device.