Apollo Group TV

Privacy Policy

This Privacy Policy explains how Apollo Group TV (“we”, “us”, “our”) collects, uses, and shares your information when you use our website, apps, and services.

Last updated: Contact: Support

1) Scope

This policy applies to apollogroupetv.net, our applications, and customer support channels. By using the Service, you agree to this policy.

This page is for general information only and doesn’t constitute legal advice. Customize for your jurisdiction and consult counsel if needed.

2) Information we collect

Provided by you

  • Contact details (name, email, phone) and account credentials.
  • Order & billing info (billing address, payment status — handled by our payment processors).
  • Support messages and troubleshooting details (device type, error descriptions, screenshots you share).

Collected automatically

  • Device & log data (IP address, browser/OS, pages viewed, timestamps, referral/UTM).
  • App telemetry & diagnostics (crash/error logs, basic performance metrics).
  • Cookies and similar technologies (see “Cookies & tracking” below).

Sensitive data

We do not intentionally collect sensitive categories (e.g., health, biometric). Do not send such data to support.

3) How we use your information

  • Provide and operate the Service (account creation, authentication, activation emails).
  • Process orders and payments (via our processors), and send transactional emails.
  • Support & troubleshooting, including device compatibility and network diagnostics.
  • Improve performance, reliability, and user experience (analytics, error logs).
  • Security & fraud prevention (abuse detection, account integrity, rate limiting).
  • Legal compliance (tax, accounting, requests from authorities where required).
  • Marketing with consent (optional newsletters or offers — you can opt out anytime).

4) Legal bases (EU/UK GDPR)

  • Contract — to provide the Service you request (activation, support).
  • Legitimate interests — to secure, maintain, and improve the Service.
  • Consent — for non-essential cookies/marketing. You can withdraw consent anytime.
  • Legal obligation — to meet accounting/tax or court orders.

5) How we share information

  • Service providers / processors who help us run the Service (e.g., WooCommerce for checkout, payment processors such as Stripe/PayPal, email provider, analytics). They access data only to perform services for us and are bound by contracts.
  • Compliance & safety — to comply with law or protect rights, security, and integrity.
  • Business transfers — in a merger, acquisition, or asset sale, subject to this policy or a successor policy.

Update this list with the exact vendors you use (e.g., payment processor name, email service, analytics platform).

6) Cookies & tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, and measure site performance.

  • Strictly necessary — essential for checkout, login, and security (always on).
  • Performance/analytics — help us understand usage to improve features.
  • Preferences — remember choices such as language or currency.
  • Marketing — only with consent (if enabled).
Cookie details

Your choice is stored in your browser. Clearing cookies may reset preferences.

7) Data retention

  • Account & order records — retained for as long as your account is active and as required by tax/accounting laws.
  • Support tickets — typically retained for up to 24 months to improve service and prevent abuse.
  • Analytics logs — retained in aggregate or pseudonymized form where possible.

8) Security

We use technical and organizational measures such as TLS encryption in transit, access controls, least-privilege permissions, and monitoring. No method is 100% secure; please keep your credentials confidential.

9) International transfers

Where data is transferred outside your country (e.g., to the US/EU/UK), we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

10) Your privacy rights

EU/UK GDPR

  • Access, rectification, deletion, and portability of your data.
  • Restriction/objection to certain processing (including legitimate interests).
  • Withdraw consent at any time (for consent-based processing).
  • Complain to your local supervisory authority.

California (CCPA/CPRA)

  • Right to know/access, delete, correct, and portability.
  • Right to opt out of sale/share of personal information (we do not sell PI; if we share for cross-context behavioral advertising, we will offer a “Do Not Sell or Share” link).
  • Right to non-discrimination for exercising your rights.

To exercise rights, contact us via the Contact page with your request type (access/delete/correct/export). We may verify your identity before responding.

11) Children

Our Service isn’t intended for children under 16 (or the age required by your jurisdiction). If you believe a child has provided data to us, contact us to remove it.

12) Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We’ll update the “Last updated” date and, when appropriate, notify you by email or site notice.

13) Contact us

Questions or requests? Use the Contact page or email support@apollogroupetv.net (replace with your official address).